Terms and Conditions
Prices and Price Changes
Our prices are quoted in Canadian dollars and we only accept Canadian dollars as payment for our services. Credit card payments will be charged in Canadian dollars and your credit card provider will decide the exchange rate and convert to your home currency on your bill.
There will be no price surcharges for any reason; our price to you will not change - guaranteed.
Reservations and Booking
Reservations more than 60 days before a trip begins require a 25% non-refundable deposit. Deposits are non refundable because we have to make bookings and significant payments in advance ourselves. The balance of the tour price is due 60 days before departure. Failure to make this payment means that West Coast Wonders will consider this tour cancelled by you and make your space available for resale.
Bookings made within 60 days of the beginning of a tour must be paid in full at the time of the booking.
Cancellation by You
If you have paid in full and you cancel more than 60 days from the beginning of the tour date we will give you a full refund less the 25% non-refundable deposit.
If you cancel a trip within 60 days of departure we will refund you (less the 25% non-refundable deposit) ONLY IF we can fill the space now available on that tour.
Alterations to Tour Itineraries
The places we travel are often remote and on unpaved, sometimes unmaintained logging roads. There are times that access may be restricted or take longer due to landslides, flooding, destroyed bridges, wildfires and wildfire threat, active logging and suchlike. In addition we sometimes utilise modes of transport that are susceptible to changing weather conditions (e.g. ferries, floatplanes, chairlifts and gondolas). In the event that a tour cannot run according to the itinerary listed on this website we will endeavour to find an alternative itinerary that matches as closely as possible the itinerary listed here but this may not always be possible. If for whatever reason we cannot offer a tour that we believe to be reasonably close to what was booked we will, at our discretion, offer a refund commensurate to the changes that have had to be made.
Tour Cancellation by West Coast Wonders
On extremely rare occasions, and usually for reasons of health and safety concerns, we may have to cancel a whole tour. Should that be the case we will offer an alternative tour of the same duration and level. If you decide that you would prefer not to take the alternative offered you will be given a full refund (less the 30% non-refundable deposit). West Coast Wonders are not responsible for any costs incurred in clients arriving in Canada for tours that are subsequently cancelled.
We do not provide any third parties with your information.
There are links on our pages to third parties. Should you click on these links please make sure that you read their privacy policies before entering any information or personal details. We are not responsible for the policies of affiliated or non-affiliated third parties.
All published itineraries, rates, descriptions, images, group size/capacity information, terms and conditions are subject to change without notice and should be used as a guideline only.
BC Parks and Parks Canada require $2m general liability insurance for commercial operations in its parks. We have $5m general liability coverage.
We strongly recommend you purchase adequate travel, trip cancellation and medical insurance for each and every member of your group for the duration of your time in Canada. West Coast Wonders are not liable for expenses due to medical needs or for loss of personal items.
Each client shall be responsible for obtaining valid travel documents and for complying with customs and other regulations for entry to Canada. West Coast Wonders cannot accept responsibility for any problems related to them. Failure to secure the necessary documents resulting in cancellation of your tour shall be treated in the same respect and with the same conditions outlined in the section above named ‘Cancellations by You’.
At the commencement of every tour you and your party members will be required to sign a liability waiver. Failure to do so means we cannot take you on a tour. No refunds will be given should you decide not to sign the waiver.
In making a booking and filling in our booking form you accept the terms and conditions as explained here.
Participation on Tours
All clients must have made full payment and submitted all required documentation before participation on their booked tour will be accepted. Failure to provide accurate information that may affect the health and safety of the client themselves, other clients or the guide or that may affect the ability of others to complete a tour may result in that client being denied participation on the tour. No refunds will be given if you are not physically or mentally capable of completing a tour.